Indifferent cabin service only added to the misery many subscribers reported.
To its credit, SAA eventually reacted to the complaints by resuming 747 service four times a week out of Dulles Airport in Washington. Additionally, the airline vowed to alleviate the seating problem on its Airbuses as they came in for major maintenance. At this writing, according to an SAA representative, all of the Airbuses in the SAA fleet that serve the US market (both the 340-300's that fly out of New York and the 340-600's that fly out of Atlanta) have now been modified. Specifically, he says the seat pitch has been increased from 31 to 34 inches in Economy and the annoying metal box has been moved. The representative we spoke with says complaints about SAA's service have nosedived as a result.
Indeed, here at The Hunting Report, we have not been hearing complaints of late. But that may be because we have not asked for feedback in a while. So, here goes: If you have flown SAA recently, how was the service? Were the seats comfortable? Were attendants helpful? Please send your comments to Don Causey at: firstname.lastname@example.org. Or call: 800-272-5656. Simply leave a short thumbs-up or thumbs-down message with whoever picks up the phone.
But back to the new Delta service.... One advantage Delta will have over SAA is the ability to funnel passengers in directly from 140 North American cities serviced by Delta. The cost to passengers........(continued)