Seems Wunderlich booked two hunting clients on Frontier when it first announced service to Calgary. At the time, she made a point of confirming that her clients' flight records indicated they were traveling with firearms. When the clients arrived for their flight, however, the airline denied them passage, saying Frontier had decided to transport firearms only on domestic flights. The counter agent told Wunderlich the policy had been implemented only 30 days prior, well after the booking had been made.
Ultimately, Wunderlich convinced the Frontier people to put her clients on a flight with United Airlines, who got the hunters and their bags to Calgary on time. Afterward, she sent out an e-mail blast to the hunting community, warning about this airline's treatment of hunters. Within three days, she received a call from Doug Skelton, Frontier's director and vice president of customer services, who informed Wunderlich that the company would be changing its policy and posting new rules and regulations allowing sporting firearms to be carried on all Frontier Airlines flights. Frontier Airlines understands the importance of their hunting passengers, Skelton told her.
The new policy should be in place by January 1, 2007. Hats off to Frontier Airlines, and to Beverly Wunderlich.
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