By Justin Jones, Assistant Editor
Subscriber K. Fetzer emailed to tell us that he recently had an issue with SPOT, which sells GPS messaging and tracking devices, when the company refused to refund him after automatically renewing an annual activation.
Fetzer writes, "I have owned a SPOT device for many years but only activate it for a finite period of time (much like I do with Ripcord) when I travel to a remote part of the world. I was headed to the Northern Territories of Australia last year to hunt and purchased a SPOT 'annual' activation on April 24, 2016. On June 26, 2017, I received in the mail my credit card statement showing a charge to my credit card by GUS*SPOT MESSENGER 866-651-7768 in the amount of $174.88. Since I had not requested or authorized this service after the expiration of my annual activation from last year, I called SPOT that day.
"When I called the SPOT billing/customer service department and questioned the charge, I was told that when you purchase an annual activation online, it is SPOT's policy to automatically set up auto-renewals. I asked them if they had anything signed by me agreeing to or authorizing such an auto-renewal, and they said they did not but that it was part of their terms and conditions....