By Barbara Crown, Editor-in-Chief
Back in November, we aired an unusual complaint from subscriber W. Heubaum about the lack of customer service and quality control he was experiencing with his Leica binoculars. That complaint produced an email from subscriber J. Franklin, who recounted a story of frustration that lasted nearly a year, about trying to get a pair of Leica Geovids repaired.
After we received the second report, we reached out to Leica USA for comment. Brian Bell, the sport optics manager, acknowledged that his company had been seriously remiss in dealing with complaints like Heubaum's and Franklin's. He told us that the problems outlined by both Heubaum and Franklin had been satisfactorily resolved.
Terry Moore, manager of marketing and special projects/sport optics for Leica USA told us, "I personally followed up with Mr. Heubaum about the 'problems with chromatic aberration.' I learned that he has been a longtime user of 8-power binoculars. In exploring his viewing experiences and how/when the aberrations became apparent, it was quickly determined that the observed affect is one that can be induced in all binoculars to some degree and that is also exacerbated by magnification....